Guest Service & Education Programs
Forewinds can help you identify all the touchpoints of guest service excellence – for golf, weddings, dining and all other aspects of your course or club – and ensure that each instance is an optimal service opportunity. First impression elements like the bag drop, practice facility, Pro Shop, convenience cart and Pub/Snack Bar all the way throughout restaurant servers, bartenders, and special event staff are reviewed and tuned for maximum impact on guest service. This service and training review can include:
Employee Handbook Design & Review
Uniform Standards & Design
Member/Guest Service Protocols
Phone Standards and Electronic Communication Best Practices
Membership Programming
Secret Shopper Services
Upselling Strategies
Focus Groups
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